Support
Updated September 28, 2026 (JST)
Use Komori's official contacts for login issues, game problems, privacy and account deletion.
What to include
Put Emberfort in the subject and include your device, operating system, app version, installation source, the issue and steps to reproduce it. For account questions, include the registered email and display name. Hide personal information and secrets in any screenshots.
Trouble signing in
Check whether you registered with email and password, Google or Apple. Forgot password depends on the recovery service being available. If it is unavailable, contact support. Google and Apple passwords are managed through those providers.
Purchases and updates
Purchases are not enabled yet. The update screen checks for an available version. Store versions open the corresponding store to update. The official directly distributed Android version downloads the update and then opens Android's installation confirmation. Check the home page for current availability.
Safe contact
Do not send your password, temporary codes, authentication tokens or card number. The email button opens your mail app; opening the link does not send a message. Send your request and check its receipt through email or the official contact page.